Frequently asked questions
PromisePay is an online service that makes it easy to pay off your Newark Department of Water and Sewer Utilities balance and become debt-free. PromisePay works with Newark Water & Sewer to offer interest-free payment plans for your past due balance to help you get back on track and keep your water on.
The Newark Department of Water and Sewer Utilities is offering payment plans to help you repay your past balance.
All Newark Water & Sewer customers can use the portal at this time. Residential customers with a past due balance of $100 or more will be eligible for a payment plan.
Times are tough, and many are suffering from the effects of COVID-19 and the economic downturn. The Newark Department of Water and Sewer Utilities offers payment plans to help customers get back on their feet.
No, these payment plans are interest-free and there are no prepayment penalties. There are normal transaction fees on payments, the same as Newark Water & Sewer charges, and your balance may still be assessed late fees.
Sign up in minutes with three easy steps:
- Choose a plan that works for you. We offer a wide range of options.
- Make your first payment. We accept credit/debit cards and bank transfers (ACH).
- Pay off your balance over time with no interest. We make it easy with automated monthly payments and reminders.
Anyone with a past due balance of $100 or more is automatically qualified for an interest-free payment plan.
Your payment plan covers your past due balance and your current charges as of today. You must pay all new bills with Newark Water & Sewer directly.
Your new bills must be paid to the Newark Department of Water and Sewer Utilities. Your payment plan payments will be processed by PromisePay. PromisePay is here to help you pay off your past due balance.
If you need an extension for your plan payment or need to make a change to your plan, just log in to your account to make a change or let us know. We are here for you and will do whatever we can to help you make it work.
Once you are enrolled in a payment plan with PromisePay, you have to keep up on your monthly plan payments AND pay all future water bills directly to the Newark Department of Water and Sewer Utilities. If you stay current on both your plan payments and pay all new water charges, you will avoid shut offs and late fees.
To get your services restored, please call Newark Water and Sewer directly at (973) 733-6370.
Yes, if you sign up for a payment plan with PromisePay you can still get any available community-based grants or other relief that you are otherwise qualified for.
Call PromisePay at (973) 718-3191. Agents are available Monday - Friday, from 8:30am - 5pm ET.
Call the Newark Department of Water and Sewer Utilities directly at (973) 733-6370. Agents are available Monday through Friday, 8:30am-4:30pm..